Terms & Conditions

Last updated: 14 November 2026

These terms and conditions (“Terms”) apply to every order placed on nuagelondon.shop (the “Website”). Please read them before ordering. If you are a consumer, nothing in these Terms affects your statutory rights, including your rights under the UK Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and, where they apply to you, the consumer protection laws of your EU country of residence.

1. Who we are

The Website is operated by ALTUN CLOUD LLC, a limited liability company formed in the Commonwealth of Kentucky, USA (Kentucky Entity ID 1475464), with its registered office at 8109 Alexandria Pike, Ste 3, Alexandria, Kentucky 41001, United States. NUAGE is our trading name. Orders are fulfilled from Paris, France. EU VAT number: to be confirmed. In these Terms, “we”, “us” and “our” mean ALTUN CLOUD LLC. Contact: support@nuagelondon.shop.

2. What we sell

We sell new clothing, footwear and accessories for women and men. Each product page shows the product’s description, composition, fit, colour, available sizes and price. Photographs are for illustration; colours may vary slightly depending on your screen, and images may show styling with other items that are sold separately.

3. Placing an order and when the contract is formed

1. Choose your items and size, add them to your bag and go to checkout.
2. Enter your contact and delivery details, choose a delivery option and review your order summary, including the total price, delivery charges and taxes, before you pay.
3. When you place your order, we will send an email acknowledging it. This acknowledgement is not an acceptance of your order.
4. A contract between you and us is formed when we send you an email confirming that your order has been dispatched.

We may decline an order, for example if an item is unavailable, if we cannot deliver to your address, or if a pricing or description error has occurred. If we decline an order after you have paid, we will refund you in full.

4. Prices, taxes and charges

Prices are shown in euros (EUR). The price shown at checkout before you pay is the total amount you will be charged, including any applicable taxes and the delivery charge for your chosen delivery option. We do not add any fees after payment. VAT treatment to be confirmed. For deliveries to countries outside the European Union, including the United Kingdom, Switzerland and Norway, import duties or taxes may be charged by the destination country; see our Shipping & Delivery Policy.

If we discover an obvious error in a price after you have ordered, we will contact you and you may either confirm the order at the correct price or cancel it for a full refund.

5. Payment

Payment is taken when you place your order, using the payment methods shown at checkout. Online payments are processed by PayPal. Our full payment terms are set out in our Payment Policy.

6. Delivery

We deliver to the address you provide at checkout. Delivery destinations, costs and estimated timeframes are described in our Shipping & Delivery Policy and shown at checkout. Delivery times are estimates. The goods are at our risk until they are delivered to you or to a person you have nominated, and ownership passes to you on delivery, provided we have received full payment.

7. Your right to cancel

If you are a consumer, you have the legal right to cancel your contract within 14 days of the day you (or a person you nominate) receive the goods, without giving any reason. How to cancel, the model cancellation form and what happens next are explained in our Cancellation Policy and Returns & Refunds Policy.

8. Faulty or incorrect goods

We are legally required to supply goods that are of satisfactory quality, fit for purpose and as described. If you are a consumer in the UK, the Consumer Rights Act 2015 gives you a short-term right to reject faulty goods within 30 days for a full refund, and further rights to a repair, replacement or price reduction after that. If you are a consumer in the EU, you benefit from a legal guarantee of conformity of at least two years from delivery. Please contact us if anything you receive is faulty, damaged or not as described.

9. Refunds

Refunds are made in accordance with our Refund Processing Policy, normally to the original payment method.

10. Our liability

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. We are not responsible for loss or damage that was not foreseeable when the contract was formed. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited by law. We supply products for domestic and private use only.

11. Complaints and disputes

If something goes wrong, please contact us first so we can put it right. Our Complaints Handling Policy explains the process. If you paid with PayPal, you may also have rights under PayPal’s Buyer Protection program; contacting us does not affect those rights or your rights against your card issuer.

12. Personal data

We use your personal data as described in our Privacy Policy and Cookie Policy.

13. Intellectual property

The Website’s design, text and brand are owned by or licensed to us. Product photography is used under licence. You may not copy or reuse Website content for commercial purposes without our permission.

14. Changes to these Terms

We may update these Terms from time to time. The Terms that apply to your order are those published on the Website when you placed it.

15. Governing law and jurisdiction

These Terms are governed by the laws of the Commonwealth of Kentucky, USA. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory consumer laws of your country of residence, including the consumer laws of EU member states and of the United Kingdom, and you may bring proceedings in the courts of your country of residence.

16. Contact

You can reach us through our contact page or by post at our registered office. See our Customer Support Policy for details.