Cancellation Policy

Last updated: 14 November 2026

1. Cancelling before your order is dispatched

If you change your mind before your order has been dispatched, contact us as soon as possible with your order number. If the order has not yet been dispatched, we will cancel it and refund the full amount, including delivery, to your original payment method. If it has already been dispatched, you can still cancel under your statutory right to cancel below.

2. Your statutory right to cancel (14 days)

If you are a consumer, you have the right to cancel this contract within 14 days without giving any reason. The cancellation period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. If you ordered several goods delivered separately, the period expires 14 days after you receive the last item.

To exercise the right to cancel, you must inform us (ALTUN CLOUD LLC, trading as NUAGE, 8109 Alexandria Pike, Ste 3, Alexandria, Kentucky 41001, United States; email support@nuagelondon.shop) of your decision by a clear statement, for example a letter sent by post, an email or a message through our contact form. You may use the model cancellation form below, but it is not obligatory. To meet the deadline, it is sufficient for you to send your notice before the cancellation period has expired.

3. Effects of cancellation

If you cancel, we will reimburse all payments received from you, including the costs of delivery (except supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery we offer). We will make the reimbursement without undue delay, and not later than 14 days after the day we receive the goods back or, if earlier, the day you provide evidence that you have returned them. We will use the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; you will not incur any fees as a result of the reimbursement.

You must send back the goods without undue delay and in any event not later than 14 days from the day you tell us of your cancellation. Who bears the direct cost of returning the goods to be confirmed. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

4. Exceptions

The right to cancel does not apply to sealed goods unsuitable for return for health protection or hygiene reasons once unsealed after delivery. Such products will be marked on the product page.

5. Model cancellation form