Registered office: 8109 Alexandria Pike, Ste 3, Alexandria, Kentucky 41001, United States
Kentucky Entity ID: 1475464 · Contact: contact form · Email: support@nuagelondon.shop
1. Where we ship from
All orders are dispatched from our fulfilment location in Paris, France.
2. Where we deliver
We deliver to: list of delivery countries to be confirmed. If we cannot deliver to your country, it will not be selectable at checkout.
3. Delivery options, costs and timeframes
| Service | Destinations | Cost | Estimated delivery after dispatch | Tracked |
|---|---|---|---|---|
| Standard | TBC | TBC | TBC | TBC |
| Express | TBC | TBC | TBC | TBC |
Free delivery threshold, if any: to be confirmed. The exact delivery cost for your order is always shown at checkout before you pay. Delivery dates are estimates and are not guaranteed.
4. Order processing and dispatch
Orders are processed after payment has been confirmed. Processing time before dispatch: to be confirmed business days. Orders are not dispatched on weekends or public holidays. When your order is dispatched, we email you a dispatch confirmation, with tracking details where your delivery service includes tracking. Carrier(s): to be confirmed.
5. Delivery address
We ship only to the delivery address entered at checkout, which is the address recorded with your payment. Please check it carefully. We cannot redirect a parcel to a different address after you have paid; if you need to change the address, contact us straight away and, if the order has not yet been dispatched, we will cancel it and refund you so you can order again with the correct address.
6. Tracking your order
Where tracking is available, the tracking link in your dispatch email shows the parcel’s progress. If you have an account, you can also see your order status under My Account.
7. Delayed or lost parcels
If your order has not arrived within the estimated delivery time, please contact us with your order number. We will investigate with the carrier. Goods remain our responsibility until they are delivered to you. If a parcel is confirmed lost, we will send a replacement or give you a full refund, as you prefer and subject to availability.
8. Damaged deliveries
If your parcel or an item arrives damaged, please contact us as soon as possible with your order number and photos of the damage and packaging. We will arrange a replacement, repair or refund in line with your legal rights; see our Returns & Refunds Policy.
9. Missed deliveries
If you are not available, the carrier will usually leave a card or notification with redelivery or collection options. If a parcel is returned to us undelivered, contact us and we will either re-send it (re-delivery charges may apply where the failed delivery was not our fault) or refund you.
10. International deliveries, customs and duties
Deliveries within the European Union from our European dispatch location are not normally subject to customs duties. Deliveries to countries outside the EU, including the United Kingdom, Switzerland and Norway, may be subject to import duties, import VAT or carrier handling fees charged by the destination country. How these are handled for your order: to be confirmed: collected at checkout, or payable by the recipient on delivery. Any such charges will be explained before you pay.
11. Questions
See our FAQ or contact us.