Who am I buying from?
NUAGE is a trading name of ALTUN CLOUD LLC, a limited liability company registered in Kentucky, USA, with its registered office at 8109 Alexandria Pike, Ste 3, Alexandria, Kentucky 41001, United States. Your contract is with ALTUN CLOUD LLC.
Where do orders ship from?
All orders are dispatched from within Europe. See our Shipping & Delivery Policy.
How much is delivery and how long does it take?
The delivery cost and estimated delivery time for your address are shown at checkout before you pay. Our delivery options are listed on our Shipping & Delivery page.
Do prices include taxes?
Prices are in euros (EUR). The total shown at checkout before payment includes applicable taxes and delivery. For deliveries outside the EU, including the UK, import duties may be charged by the destination country.
Which payment methods can I use?
Online payments are processed by PayPal. The available methods for your order are shown at checkout. See our Payment Policy.
Can I cancel my order?
Yes. Contact us before dispatch and we will cancel and refund in full. After delivery you have a 14-day right to cancel. See our Cancellation Policy.
How do I return an item?
Tell us within 14 days of receiving your order, then send the item back within 14 days of telling us. See our Returns & Refunds Policy.
When will I get my refund?
Within 14 days of us receiving the item back or receiving proof that you have sent it, to your original payment method. See our Refund Processing Policy.
My item is faulty or damaged. What should I do?
Contact us with your order number and photos. We cover return costs for faulty items and provide a remedy in line with your legal rights.
My parcel has not arrived.
Check the tracking link in your dispatch email, then contact us with your order number. We will investigate with the carrier and send a replacement or refund if the parcel is lost.
How do I find my size?
Each product page lists the fit and available sizes. Women’s clothing uses EU sizes 34–42, men’s clothing uses S–XXL, jeans use waist sizes and shoes use EU sizes. If you are unsure, contact us before ordering.
How do I contact customer service?
Use our contact form. See our Customer Support Policy for hours and response times.
I paid with PayPal. Am I protected?
PayPal offers Buyer Protection on eligible purchases. We recommend contacting us first, as we can usually resolve issues quickly, but you can open a dispute with PayPal at any time within PayPal’s time limits.
Still need help? Contact us.