Registered office: 8109 Alexandria Pike, Ste 3, Alexandria, Kentucky 41001, United States
Kentucky Entity ID: 1475464 · Contact: contact form · Email: support@nuagelondon.shop
This policy explains how ALTUN CLOUD LLC, trading as NUAGE (“we”, “us”), collects and uses personal data when you visit nuagelondon.shop, contact us or buy from us. Because we offer goods to customers in the European Union and the United Kingdom, we process personal data in accordance with the EU General Data Protection Regulation (GDPR), the UK GDPR and applicable e-privacy rules.
1. Data controller
ALTUN CLOUD LLC, trading as NUAGE, 8109 Alexandria Pike, Ste 3, Alexandria, Kentucky 41001, United States (Kentucky Entity ID 1475464). Privacy contact: support@nuagelondon.shop or our contact form. Representative in the EU under Article 27 GDPR: to be confirmed. Representative in the UK under Article 27 UK GDPR: to be confirmed.
2. Personal data we collect
- Order data: name, billing and delivery address, email address, phone number (if provided), items ordered and order history.
- Account data: login details and saved addresses if you create an account.
- Payment data: payments are processed by PayPal. We receive confirmation of payment and limited transaction details (such as the transaction ID, payer name, email and the delivery address on the transaction). We do not receive or store full card numbers.
- Customer service data: messages you send us through our contact form or by email, and records of returns, refunds and complaints.
- Newsletter data: your email address and a record of your consent, if you subscribe.
- Technical data: IP address, browser and device information, and the cookies described in our Cookie Policy.
3. How we use your data and our legal bases
- To process, deliver and support your order, including returns and refunds — performance of a contract.
- To respond to enquiries and complaints — legitimate interests (providing good customer service) and, where relevant, contract.
- To prevent fraud and keep our Website and payments secure — legitimate interests.
- To send marketing emails, only if you have opted in — consent, which you can withdraw at any time.
- To keep accounting and tax records and meet other legal obligations — legal obligation.
4. Who we share data with
We share personal data only where necessary with:
- PayPal (PayPal UK Ltd and its group companies), which processes your payment. PayPal also acts as an independent controller of the data it collects; see PayPal’s own privacy statement.
- Our website host (Hostinger), which stores Website data.
- Delivery carriers and fulfilment partners names to be confirmed, who need your name, address and contact details to deliver your order.
- Professional advisers, and authorities where required by law.
We do not sell your personal data.
5. International transfers
We are based in the United States, and some of our service providers may process data outside the European Economic Area and the UK. Where personal data is transferred to countries without an adequacy decision, we rely on appropriate safeguards such as the EU Standard Contractual Clauses and the UK International Data Transfer Addendum.
6. How long we keep data
- Order, payment and refund records: six years from the end of the financial year of the transaction, for tax and accounting purposes.
- Customer service and complaint records: up to two years after the matter is closed.
- Account data: while your account is active; you can ask us to delete it at any time.
- Newsletter data: until you unsubscribe.
7. Your rights
You have the right to access your personal data; to have inaccurate data corrected; to have data erased; to restrict or object to processing; to data portability; and to withdraw consent at any time. To exercise these rights, contact us through our contact page. We will respond within one month. You also have the right to complain to the UK Information Commissioner’s Office (ico.org.uk) or to the data protection authority in your EU country of residence.
8. Security
The Website uses an encrypted (HTTPS) connection. Payment details are entered with PayPal and are not stored by us. Access to customer data is limited to those who need it.
9. Changes to this policy
We will publish any changes on this page and update the date above.