Registered office: 8109 Alexandria Pike, Ste 3, Alexandria, Kentucky 41001, United States
Kentucky Entity ID: 1475464 · Contact: contact form · Email: support@nuagelondon.shop
1. Payment methods
Online payments on nuagelondon.shop are processed by PayPal. Depending on your country and PayPal’s availability, you can pay with your PayPal account and may be able to pay with a debit or credit card through PayPal. The payment methods available for your order are always shown at checkout before you pay.
2. Currency and total price
All prices are in euros (EUR). The total shown at checkout includes the item prices, any applicable taxes and the delivery charge for your chosen option. That is the amount you pay; we do not add fees after payment. If your PayPal account or card uses another currency, PayPal or your card issuer may apply a currency conversion, and their rates and fees are shown to you by them.
3. When you are charged
Your payment is taken when you place your order. If we cannot fulfil any part of your order, we refund the amount for that part in full.
4. How the payment appears on your statement
Your PayPal or card statement will show the payment to statement descriptor to be confirmed, for example “PAYPAL *NUAGE”. Your order confirmation email shows your order number, the items you bought and the total paid.
5. Payment security
Our Website uses an encrypted (HTTPS) connection. Payments are entered on PayPal’s secure checkout, so we never see or store your full card number or PayPal password. We will never ask you for your password or full card details by email, phone or message.
6. Failed or declined payments
If your payment is declined, your order is not placed and you are not charged. Please try again or use another payment method available at checkout, or contact PayPal or your card issuer.
7. Fraud prevention
To protect our customers, orders may be reviewed for fraud prevention. If we cannot verify an order, we may cancel it and refund the payment in full.
8. Refunds
Refunds are returned to the original payment method; see our Refund Processing Policy.
9. Payment disputes
If there is a problem with a payment, please contact us first and we will do our best to resolve it quickly. If you paid with PayPal, you may also open a dispute in PayPal’s Resolution Centre under PayPal’s Buyer Protection program, and you keep any rights you have against your card issuer.