Registered office: 8109 Alexandria Pike, Ste 3, Alexandria, Kentucky 41001, United States
Kentucky Entity ID: 1475464 · Contact: contact form · Email: support@nuagelondon.shop
1. How to contact us
- Contact form: our contact page, available at any time.
- Email: support@nuagelondon.shop.
- Post: ALTUN CLOUD LLC, 8109 Alexandria Pike, Ste 3, Alexandria, Kentucky 41001, United States. This is our registered office, not a returns address or showroom.
- Telephone: to be confirmed, if offered.
2. Support hours and response times
Customer service hours: to be confirmed. We aim to reply to messages within response time to be confirmed. Messages received outside our hours are answered on the next working day. Support is provided in English other languages to be confirmed.
3. What we can help with
- Orders: order status, changes before dispatch and cancellations.
- Delivery: tracking, delays, lost or damaged parcels.
- Returns and refunds: starting a return and checking a refund.
- Products: sizing, materials and care.
- Payments: payment questions and duplicate charges.
- Complaints: see our Complaints Handling Policy.
4. Help us help you faster
Please include your order number, the email address used for your order and, for damaged or faulty items, photos. For security, never send your password or full card details; we will never ask for them.
5. Order support
If you have an account, you can view your orders and their status under My Account. Guest customers can contact us with their order number and email address.
6. Return and refund requests
To start a return or ask about a refund, contact us with your order number and the items concerned. The process is explained in our Returns & Refunds Policy and Refund Processing Policy.